POLICIES

OUR RESERVATION & CANCELLATION POLICIES FOR REGULARLY PRICED RESERVATIONS ARE AS FOLLOWS: A non-refundable 20% deposit is required at reservation. The remaining 80% balance must be paid in full, fifteen (15) days prior to check-in. If you cancel within fourteen (14) days of your arrival date, 100% of the paid amount would be non-refundable.  In the event of an emergency, we could issue a six (6) month credit voucher which you may apply to the future cost of your rescheduled reservation at Hacienda Puerta del Cielo Ecolodge.  Rescheduling requires advance reservation & would be subject to availability. PLEASE NOTE: SPECIAL OFFER, PROMOTION, DISCOUNT & SALE PRICED RESERVATIONS ARE 100% NON-REFUNDABLE & PAYMENT DUE IN FULL AT TIME OF BOOKING.
AGE REQUIREMENTS & OUR RIGHT OF REFUSAL:  Hacienda Puerta del Cielo Ecolodge is an adults only boutique resort.  We do not allow children under the age of 16 on the property at any time.  We are a private resort which is not open to the public. All hotel services, facilities & amenities are for the exclusive use of the owners & registered guests of Hacienda Puerta del Cielo.
WE STAND AGAINST THE SEXUAL EXPLOITATION OF WOMEN & CHILDREN:  All guests must be at least 21 years of age in order to check-in to Hacienda Puerta del Cielo Ecolodge, unless traveling with parents.  Proper ID, (passport or valid driver’s license), must be presented by every guest at check-in.  ZERO TOLERANCE: THE OWNERS & EMPLOYEES OF HACIENDA PUERTA DEL CIELO RESERVE THE RIGHT TO REFUSE & DISCONTINUE SERVICE TO ANYONE WE BELIEVE TO BE INVOLVED IN SOLICITATION OR SEXUAL EXPLOITATION.

PLEASE NOTE:  OUTSIDE ALCOHOL MAY NOT BE BROUGHT IN & CONSUMED ON OUR PROPERTY.

SMOKING & EATING ARE NOT ALLOWED IN BEDROOMS OR ON PRIVATE DECKS! We are located on the rim of a Protected National Forest & Wildlife Refuge. Discarded cigarettes could ignite the entire forest floor. Smoking areas are provided on upper terraces. Food, snacks, candy, milk & sugar will summon unwanted visitors into your room, deck & pool area!  Food is only allowed on our elevated dining terrace.

COMPLIMENTARY BREAKFAST, LUNCH & DINNER:  As a courtesy, we provide complimentary home-style meals, for the comfort & convenience of our hotel guests only.  Breakfast, lunch & dinner are served only at specified meal-times, while guests are on the property.  Meals can only be served on the Hacienda’s dining terrace. Breakfast begins at 7:30 AM & is served until 9:00 AM; Lunch is served at 12:00 noon; Dinner is served promptly at 7:00 PM.  Our Kitchen is closed at 8:00 PM.  As we do not operate a restaurant & our employees are otherwise occupied between meal times, meals cannot be provided outside of the above specified meal times.  To-Go or boxed lunches are not available.  Guests must purchase their own meals while away from the Hacienda.  Coffee, tea & purified water are complimentary only during breakfast, lunch & dinner.  Alcoholic & non-alcoholic beverages, including fruit juices & bottled water are not complimentary, but are available for purchase anytime between 7:00 AM & 10:00 PM at JC’s Bar or on the dining terrace.  If your flight arrives at Managua International Airport after 5:45 PM, you will not arrive at the Hacienda in time for dinner.  Please be sure to have a substantial meal on the plane or before departure, as our kitchen closes at 8:00 PM & the Kitchen Staff will have retired by the time you arrive.

SERVICES NOT INCLUDED IN THE PRICE OF ACCOMMODATIONS:  Beverages (alcoholic & non-alcoholic, including bottled water); Airfare, Airport fees, Airport Transfers & Baggage Fees; Nicaraguan Government Taxes (15% sales tax & 2% Tourist Tax); Spa Services, Transportation Services, Bar Services & Gratuities for the Hacienda Staff are not included.

PRICING & MAXIMUM OCCUPANCY FOR ACCOMMODATIONS:  Prices listed for the accommodations are double occupancy.  Hacienda Puerta del Cielo’s 6 spacious Private Casitas have a maximum occupancy of 2 persons.  Private Casitas are equipped with 1 king-size bed & a large ensuite bathroom.  We cannot accommodate additional beds in any room.  Our “Family Suite” consists of 2 small adjacent rooms:  1st room has 1 queen bed; 2nd room has 2 twin beds; both rooms share 1 small bathroom & an A/C unit located inside the queen bedroom.  This Family Suite is recommended for 3 persons, (we will accept a family of 4 who would be willing to share the small space & small bathroom).

EARLY CHECK-IN OR LATE CHECK-OUT SERVICES:  Check-In time is 2:00 PM & Check-Out time is 11:00 AM.  We offer Early Check-In or Late Check-Out services for an additional fee.  Early check-in (arrival between 9 AM and 2 PM) or Late check-out (departure between 11 AM and 4 PM); is based on availability, as arriving guests may be scheduled to check into your room on your check-out day.  The early check-in fee is US$25.00 plus tax per person.  The late check-out fee is an additional US$25.00 plus tax per person.  A complimentary lunch at 12:00 noon, could be provided with early or late check-out services.  Late-night, pre-dawn and early morning arrivals from red-eye flights require booking an additional night.

SERVICES NOT INCLUDED IN THE PRICE OF TOURS AND ACTIVITIES:  Beverages (alcoholic & non-alcoholic, including bottled water); meals or snacks; Nicaraguan Government Taxes (15% sales tax); Additional activity fees or additional transportation not part of our guided tour or organized activity; & Gratuities for the Hacienda Staff are not included.

GROUP PRICING FOR EXCURSIONS:  Prices listed for tours & activities are per person.  The per person price may vary according to the total number of persons on tour, see price breakdowns under Tours & Activities.  Excursions are conducted in groups, must be reserved in advance & are subject to availability.  Only 1 Guided Tour is available per day; the first guest to reserve determines which Guided Tour will be scheduled on that particular day.  To avoid disappointment & secure all of your desired excursions, please contact Linda at info@haciendapuertadelcielo.com to reserve your tours or activities, as soon as possible.

HAVE ANYTHING TO ASK US?

CALL US AT: 1 772 708 2865 CONTACT US BY EMAIL

Prices are subject to change. Please see our Cancellation Policy for more info